Developing Direct Reports
Coaching Skills for Managers

This class teaches managers how to coach their individual team players on an on-going and consistent basis, thus eliminating "surprise" feedback during the annual performance review.

The performance review, more often than not, does not translate into tools that support the manager to develop and coach his or her direct reports to improved performance.

One of the biggest reason's employees become dissatisfied on the job is that they have little contact with their manager. Some do not feel that the manager cares about them or their professional development. Learning to develop and coach direct reports is one key way to eliminate possible frustration points, while building a strong professional relationship.

This class teaches a simple "how to" 7-step coaching process that can be utilized by any manager as a tool for the on-going development of his or her employees. The 7 steps allow the manager to:

1. Identify development areas and their impact on others.
2. Translate development areas into performance goals.
3. Initiate the coaching action plan.
4. Track progress towards goals.
5. Advertise improved performance.
6. Measure the results.
7. Recognize and reward goal achievement.
   

This training class is limited to 20 participants and can be done in 6 hours as an on or off-site. Additionally, managers learn to understand their own development needs through didactic practice. Participants leave the class with their own coaching plan.

Responding with Resilience
Managing Uncertainty in the Workplace
 
When uncertainty and change co-exist, we all face the dilemma between the desire to control and the need to trust.  Personal power, accountability, and responsibility are the core values that help one with the ability to respond to changing and uncertain conditions in each of our lives. When these core values are strong, we respond with higher levels of resilience.

By exploring the deep values that flow beneath what we believe and do, we can profoundly question ourselves about the structures we have created to make sense out of an uncertain and changing world.  We will explore how people think and make decisions, and why values drive actions in each of us in different ways.
By the end of this course, participants will:

• Let  go and  dismantle outdated beliefs and long held protocols and  procedures.  
• Understand  core values  and how they impact behavior.
• Be  curious about, rather than fearful of, the unknown and improve tolerance for  uncertainty.  
• Learn  to make decisions  when you don't have complete information.  
• Surrender  control  and welcome the unexpected.
  

Managing Across Cultures

The Silicon Valley workplace is global within many companies. The best and the brightest from all over the world need to collaborate within teams and integrate into fast growing, high tech and biotech workplaces. Now more than ever, new tools in effective communication are a critical component to business success. The number of cultures represented on any particular team are too diverse to teach each person about the intricacies of each culture or region. Instead, teaching all members of a team to understand one another from a style and values perspective, speeds up the time needed to bring a group of individuals to cohesive rapport and team readiness.

In this team development process, participants learn to:

1. Identify the individual belief systems and blind spots that drive unconscious communication and conflict.
2. Understand style differences and the impact of style on others.
3. Explore a communication code of conduct that is agreed upon by all team members, to make communication practices explicit.
4. Balance assertiveness and withdrawal, control and placating, to determine effective and integrated approaches to collaboration in the Silicon Valley workplace.
5. Increase awareness and compassion for diversity, style and values differences.

Create Your Management Style “On Purpose”
Tools To Transform and Enhance Your Style

To be your best when there are pressures and changes in the organization, you must use your skills in emotional intelligence (EQ). Without this core competancy, changes can bring out the worst in you and your colleagues.

You may notice times when you are not able to maintain your usual upbeat management style, and that you slide to a “back up mode” and lose effectiveness. This course will teach you how to stay positive even in the face of adversity. You will gain insight about yourself and your management style that will guide you to overcome performance barriors.

The steps towards self-mastery require that you:

• Name Your Style On a Good Day and Under Pressure
• Understand Belief Systems and Blind Spots
• Identify Supportive and Sabotaging Roles and Create Positive Shifts
• Recognize Defensive Styles
• Set Intentions to Create Your Style “On Purpose”

Awareness is the key ingredient for change, along with the creation of a supportive environment.

This topic is best taught to groups in a 3-4 hour training module. It has also been requested as a keynote presentation.

back to top